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Terms and Conditions


ATTENTION: This legal notice applies to your use of this Website and to any correspondence between us and you. Please read these terms carefully before using this website or submitting your personal data to us. Using this website or otherwise submitting your personal data to us / agreeing to submit your personal data to us indicates that you accept the terms of this Privacy Policy. This notice is issued by Eden Floral Design.

This is to confirm that Eden floral design (NW Ltd) the security and privacy of our customers and of users of this Website very seriously. Please read the following privacy policy to understand how we use and protect the information that you provide to us.

Information we collect from you
The type of information we will collect about you includes:

  • Your name
  • Address
  • Phone number (including mobile number)
  • E-mail address
  • Credit/debit card details
  • Other information that we may need from time to time to provide services that you request or for market research purposes.

We will never collect sensitive information about you without your specific consent.

We do not store credit card details nor do we share customer details with any 3rd parties

Our web server collects your domain name and your e-mail address.

Use of personal data
Your information will enable us to provide you the services that you request and to process your order (including verifying payments). We may also use your personal information for market research and customer satisfaction purposes, and so that we can administer, support, improve and develop the services that we offer. We may contact you from time to time to let you know of our various products and services which we believe may be of interest to you. We will not email you in future unless you have given us your consent (except for the purpose of confirming and fulfilling your orders, or as we have mentioned in this Privacy Policy).

Where you supply us with third party personal information so that we can complete a delivery to that third party, we will not use such third party personal information for any purposes other than to carry out the delivery except that we may contact such third parties in the future to check if they are satisfied with our services and ask if they are interested in receiving further information from us about our products and services. We may share your personal information and the personal information of individuals to whom we are requested to deliver products with carefully selected third parties whom we work with to provide services to you and who enable us to carry out our business.

Retention and storage of your information
We do not keep your personal details for longer than we require for these purposes that we have mentioned. When we destroy or delete any of your personal information that we hold either electronically or on paper, we make every reasonable effort to do so in secure circumstances. Please note that our policies on privacy will be overridden where we are required or permitted to disclose personal information under law or the terms of any court order.
We do not store credit card details nor do we share customer details with any 3rd parties.

Checking your details
You are entitled to see the information that we hold about you. You may ask us to make any necessary changes to ensure that your information is accurate and kept up-to-date. If you wish to verify the details you have submitted to us, you may do so by contacting us using the contact details at the end of this notice. We are entitled by law to charge a fee of £10 to meet our costs in providing you with details of the information we hold about you.

We do not store credit card details nor do we share customer details with any 3rd parties. We will take all reasonable measures as required under the UK Data Protection Act 1998 to ensure that personal information you submit to us is kept secure and protected from unauthorised use or disclosure. If we share personal data with third parties in accordance with this Privacy Policy, we will take all reasonable measures to ensure that such third parties also take appropriate security measures in relation to your personal data.

Changes to our Privacy Policy
Any changes to our privacy policy in the future will be posted to the Website and, where appropriate, by email notification.

If you wish to refuse to receive any marketing communications from us to you, please let us know at any time by emailing us on (write in whatever the e-mail will be) 
and we will comply with your request.

Please note:
we only deliver our bouquets within the Wirral area using our own vehicles. Bouquet images are for illustrative purposes only. Due to seasonal variations of flowers available, bouquets will differ from those shown.

Orders placed before 1 pm can be delivered on the same day (excludes Sundays and Bank Holidays. All orders for Saturday delivery must be placed on or before 11 am. Please contact us on 0151 625 7711 to arrange delivery.

We hope you will be delighted with your Eden Floral Design products. However, if you are not happy with your goods then you may return them providing they are received by us within 7 working days of receipt. The goods must be unused and unmarked. This does not affect your statutory rights. Failure to do so will prevent us from processing any refunds or exchanges. Products should be returned in the same condition as when they arrived with the original packaging intact and tags attached. Please take care when unpacking and re packing.  Please also note that you are responsible for taking care to ensure the items are returned in good condition and not damaged in transit.

Refunds and exchanges are made approximately two weeks after receipt of goods to allow for inspection. Customers will have the form of payment credited. Refunds will not be made to a third party.

 As soon as we receive your returned goods we will process your request. We will contact you to offer either an alternative or a refund. Post and packaging costs are not refundable.

Should you need to cancel or amend your order, please notify us as soon as possible by telephone on 0151 625 7711, preferably 24 hours before the delivery date, we can then process the cancellation or amendment of your order. If order has been delivered or made up you may be fully or in part charged.